Frequently Asked Questions
Am I eligible for your service?
YES, anyone who would like non-biased, confidential advice on money or debt management can come see us. Our clients come from all walks of life.
My creditors are calling me demanding money I do not have, can you help?
Most creditors will give you some grace once they hear you have an appointment with us. Creditors are very supportive of our Credit Counselling Program and are cooperative with us when attempting to resolve clients’ problems. With the help of a counsellor you will create a realistic budget, assess your current financial situation and have several options for resolving problems with your creditors.
I cannot make the required payments to my creditors, how can you help me?
A counsellor will discuss solutions with you including a debt management program, direct negotiation with creditors, and money management/budget counselling. With a DEBT MANAGEMENT PROGRAM we will first work out a realistic budget with you. Then we will ask your creditors to reduce your monthly payments to match your ability to pay (as determined by the new budget). Creditors are still paid in full – it just takes a little longer. In some cases creditors will reduce interest charges to help reduce the repayment time. Our payment plans have a very high acceptance rate because of the strong support of creditors for Credit Counselling Services.
How do you make your money?
We are a non-profit, registered charitable organization and a member agency of the United Way. We are funded through the United Way, the City of Brantford, donations from creditors (banks, finance companies, trust companies, credit unions, and retailers), as well as contributions from clients and public speaking fees.
Who will know I have gone to Credit Counselling?
Nobody will know you have been here unless you tell them. Our service is fully confidential. We will not disclose any information to anyone unless you consent in writing for us to do so.